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Bad experiences can kill a company overnight.
Take the recent (and now-infamous) Willy Wonka-themed event in Glasgow, for instance.
“Families looking forward to an immersive event billed as “Willy’s Chocolate Experience” were met with what they described as an empty warehouse filled with lacklustre decorations and few, if any, of the promised treats. Instead, parents and kids were given a half cup of lemonade and two jelly beans each, hardly the “world of pure imagination” they signed up for.” (Vox)
The event was pushed through paid ads on Facebook using AI-generated images that didn’t come close to matching the real-life experience.
One of the event actors even went so far as to accuse the company who organised it of “using AI to write the script for the experience, which is said to have featured nonsensical phrases and odd new characters that don’t exist in the books or related movies.”
Just another example of how AI’s influence can severely damage a brand’s reputation.
Win the long game
Experience is everything, especially in terms of content creation.
As a writer, you have to ensure your reader’s experience matches what your headline promises. If it doesn’t, you risk leaving them deflated, disillusioned, or even annoyed.
And an annoyed reader won’t return to your stories in future.
In his most recent newsletter edition, Kyle Adams explains:
“Creators who take time to think about the experience their readers will have are the ones who win in the long run.”
He was referring to the use (or over-use) of links, but the same principle applies to the actual content of your online writing.
When you take the time to consider exactly what your reader will experience when consuming your content, you’re far more likely to hit the target.
And when you do hit that target, you’ll create another satisfied customer who’ll return to your writing again and again.